Customer Support Associate (Entry/junior/intern role)

Ballpark is our answer to making research faster, easier and more accessible. The majority of people conducting research in companies aren’t researchers – so let’s create a platform that meets them where they are.

We want to build the ‘Canva of research’ and create a research platform that is visual, real-time and filled with pre-made templates and tasks so that every team can get deeper insights that leads to better products.

Since our beta launch 18 months ago we’ve added tons of new Enterprise customers like Monzo, FEVO and Vodafone.

Last June, we raised a seed round from InReach, Haatch, Caffeinated Capital and Bungalow VC who have invested in amazing companies such as Notion, Soldo and Airtable.

What we’re looking for

We’re looking for a tech savvy team member to help us support the research our customers are conducting using Ballpark. This includes troubleshooting issues and flagging problems with the team.

This role would be perfect for someone who has recently graduated, with an interest in joining a startup to .

If you’re a fast learn, great writer, constantly curious, technically minded, and love the idea of helping a startup solve problems, we want to hear from you!

Your role

• Gather the required information necessary in order to best handle customer support inquiries
• Identify trends and issues with our service and alert the team when serious patterns emerge
• Assist the Customer Success team troubleshooting issues that come up for our biggest enterprise level customers
• Investigate and solve technical problems for customers on a daily basis. Customer support associates need to be fast learners and come up to speed quickly with everything to do with our product
• Create processes and workflows to be able to grow the support team and train future employees (potentially in different timezones)

Challenge accepted? Let’s talk!

• You have fantastic written and verbal communication skills which we will be able to tell from our very first interaction with you
• A desire to understand how and why things work they way they do. You love solving complex problems, committing them to memory and educating others.
• You’re a master at multitasking – you may be handling 3-4 open email tickets and problems at once.
• Ability to quickly learn and articulate technical concepts, understand the platform like the back of your hand.
• Grace under fire. When multiple things go wrong at the same time, your cucumber coolness is an inspiration to others.
• You enjoy and circulate, timely and contextual animated GIFs

Not required, but a plus

• Experience in technical support and/or customer service
• Experience in moderation or quality control for content
• Experience in research

Top tip for applying

A cover letter is everything, let us know more about you and why you’re a fit for the role. Avoid using AI to fill it out!