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Shankar Revadala

Senior Technical Writer
Remote (India), Remote

About Writer

Career Snapshot

Experienced Senior Technical Writer with a proven history of producing high-quality and user-friendly documentation for complex technical products that meets the needs of diverse audiences. I have worked on domains like banking/finance, telecommunications, healthcare, casino gaming, and data management.

With 15 years of experience, I am committed to driving excellence in documentation practices and contributing to the success of projects through effective communication, leadership, and teamwork.


  • User Guides
  • Release Notes
  • Quick Reference Guides
  • Troubleshooting Guides
  • Online Help (HTML)
  • Context-sensitive Help
  • Knowledgebase Articles
  • FAQs
  • UI Content Strings (error messages, warnings, tool tips)


  • GitLab
  • Markdown (Visual Studio Code)
  • Author-it
  • RoboHelp
  • Structured FrameMaker
  • Microsoft Office Suite
  • Jira and Confluence
  • Illustrator
  • Visio
  • Snagit


  • Flair for writing
  • Attention to Detail
  • Excellent communication skills
  • Excellent reviewing and editing skills
  • Critical thinking skills
  • Analytical thinking
  • Empathy
  • Adaptability
  • Collaboration
  • Continuous learning




Work & Experience

May 2021 - Current Senior Technical Writer
Commvault Systems India Private Limited (Bangalore, India)

Roles & Responsibilities • Develop and update content per modification requests. • Author and review UI content strings. • Improve documentation by incorporating stakeholders’ and customers’ feedback. • Review and improve the documentation processes. • Maintain best practices document. • Mentor junior writers.

August 2019 - April 2021 Senior Technical Writer
Ordr, Inc. (Bangalore, India)

Roles & Responsibilites • Authored release notes and updated new features content in online help. • Authored user interface content strings such as error messages, tooltips, interactive controls, and so on. • Consolidated, curated, and revamped existing documentation. • Migrated legacy content from Visual Studio Code (Markdown) to RoboHelp (HTML). • Authored in-house style guide.

June 2017 - August 2019 Senior Documentation Analyst
NextGen Healthcare, Inc. (Bangalore, India)

Roles & Responsibilites • Authored quick reference guides and release notes. • Authored new features summary and day one impact documents for modules assigned to me. • Updated user guides with enhancements and new features. • Mentored junior writers to enhance their product knowledge and writing skills, and reviewed documents authored by them.

November 2012 - June 2017 Technical Writer (Individual Contributor)
Oracle India Private Limited (Bangalore, India)

Roles & Responsibilites • Planned and implemented documentation projects (end-to-end). • Authored and maintained release notes, installation guides, administrator's guides, and user guides. • Created workflows for user roles and architecture diagrams to explain integrations and implementations.

April 2011 - October 2012 Associate Technical Writer
Bally Technologies Private Limited (Bangalore, India)

Roles & Responsibilites • Updated user guides and online help, and authored release notes. • Authored knowledge base articles for support staff to resolve issues faced by customers. • Reviewed documents authored by other writers.

October 2019 - March 2011 Technical Writer
iSOFT Private Limited (Chennai, India)

Roles & Responsibilites • Authored and updated user guides, release notes, and online help. • Reviewed documents authored by other writers. • Contributed content for in-house style guide.

May 2008 - January 2009 Technical Writer
Integra Micro Software Services Private Limited (Bangalore, India)

Roles & Responsibilites • Authored and updated user guides, quick reference guides, FAQs, and online help. • Delivered end-to-end documentation for six clients in a span of 10 months. • Translated quick reference guides from English to local languages. • Contributed for VLC media player (VideoLAN) documentation as part of open-source documentation initiative.