Shankar Revadala
Remote (India), Remote
About Writer
Career Snapshot
Experienced Senior Technical Writer with a proven history of producing high-quality and user-friendly documentation for complex technical products that meets the needs of diverse audiences. I have worked on domains like banking/finance, telecommunications, healthcare, casino gaming, and data management.
With 15 years of experience, I am committed to driving excellence in documentation practices and contributing to the success of projects through effective communication, leadership, and teamwork.
Deliverables
- User Guides
- Release Notes
- Quick Reference Guides
- Troubleshooting Guides
- Online Help (HTML)
- Context-sensitive Help
- Knowledgebase Articles
- FAQs
- UI Content Strings (error messages, warnings, tool tips)
Tools
- GitLab
- Markdown (Visual Studio Code)
- Author-it
- RoboHelp
- Structured FrameMaker
- Microsoft Office Suite
- Jira and Confluence
- Illustrator
- Visio
- Snagit
Traits
- Flair for writing
- Attention to Detail
- Excellent communication skills
- Excellent reviewing and editing skills
- Critical thinking skills
- Analytical thinking
- Empathy
- Adaptability
- Collaboration
- Continuous learning
Work & Experience
Roles & Responsibilities • Develop and update content per modification requests. • Author and review UI content strings. • Improve documentation by incorporating stakeholders’ and customers’ feedback. • Review and improve the documentation processes. • Maintain best practices document. • Mentor junior writers.
Roles & Responsibilites • Authored release notes and updated new features content in online help. • Authored user interface content strings such as error messages, tooltips, interactive controls, and so on. • Consolidated, curated, and revamped existing documentation. • Migrated legacy content from Visual Studio Code (Markdown) to RoboHelp (HTML). • Authored in-house style guide.
Roles & Responsibilites • Authored quick reference guides and release notes. • Authored new features summary and day one impact documents for modules assigned to me. • Updated user guides with enhancements and new features. • Mentored junior writers to enhance their product knowledge and writing skills, and reviewed documents authored by them.
Roles & Responsibilites • Planned and implemented documentation projects (end-to-end). • Authored and maintained release notes, installation guides, administrator's guides, and user guides. • Created workflows for user roles and architecture diagrams to explain integrations and implementations.
Roles & Responsibilites • Updated user guides and online help, and authored release notes. • Authored knowledge base articles for support staff to resolve issues faced by customers. • Reviewed documents authored by other writers.
Roles & Responsibilites • Authored and updated user guides, release notes, and online help. • Reviewed documents authored by other writers. • Contributed content for in-house style guide.
Roles & Responsibilites • Authored and updated user guides, quick reference guides, FAQs, and online help. • Delivered end-to-end documentation for six clients in a span of 10 months. • Translated quick reference guides from English to local languages. • Contributed for VLC media player (VideoLAN) documentation as part of open-source documentation initiative.
