Kelly O’Brien

Wrote creative content for nonprofit with 5,000+ subscribers, and organized events drawing over 20,000 attendees and 200 brands annually. - Authored engaging content for digital publications, elevating a 43% open rate to a consistent 49% open rate for monthly newsletter subscriptions including local business profiles and event marketing. - Cultivated attendance growth of 40% year over year at triannual events. - Grew volunteer base by 400%, and vendor participation by 50%.

Recruited to assist Skilled Nursing Facility (SNF) recreation Director and was quickly elevated to leadership role; conducting admittance interviews and authoring Quality Reporting Program (QRP) reports. - Increased resident engagement by 30% by transforming daily newsletter and entertainment programs. - Conducted and documented daily one-on-one interviews with 160 residents for state reviewed reports. - Maintained glowing disposition despite overall grim conditions.

Excelled in sales position, improving marketing efforts and client relations for long-standing company with trusted reputation. - Wrote marketing scripts for branch use, resulting in increased membership sales and travel bookings. - Researched and sold vacation packages and accommodations for individuals, groups and special needs clients.

Curated private dining experiences at James Beard Award winning restaurant for high-profile clientele while training staff and consistently reaching $3,000-$6,000 in daily sales. - Achieved and maintained expert level of service in fast-paced, high volume establishment. - Onboarded new team members with a focus on attention to detail, quality control and speed.