jjgranata2

• Provided documentation services for AWS, the largest cloud provider in the world. Maintained documentation for two frontend/mobile services within their suite by supporting their feature releases. • Maintained and updated guides for AWS DeviceFarm and AWS AppSync by rewriting a huge portion of outdated docs after both UI and code changes. This included user guides for the software, API docs, and CloudFormation resource specification docs. Customer metrics for satisfaction rose by 25 - 30% while dissatisfaction scores decreased by up to 60%. • Developed up to 10 – 20 new guides for features introduced at several AWS re:Invent conferences. Increased documentation viewership by a steady 15 – 20%. • Used Oxygen to write the XML for guides. Used knowledge of DITA to organize documentation set. Used Git for version control by creating feature branches that aligned with release schedules. Used docs-as-code principles like code reviews and branching to align content with company strategy and style guidelines. • Translated stringent style guidelines to set the tone and grammar of documents. Participated in various team-wide initiatives to adhere to technical writing principles. Increased view counts and impressions, customer engagement, and product knowledge based on findings/changes. • Collaborated with cross-functional teams to ensure document quality. Worked with marketing to adjust wording on release blogs. Worked with software developers to correct document content. Worked with project managers to set scheduling of releases. Helped UI/UX designers and copywriters by providing UX writing guidance for content reviews of copies/strings for the AWS console experience in Figma.

• Created and edited guides concerning the usage of medical software for clinical trials. Worked with USC Alzheimer's Therapeutic Research Institute to further their Alzheimer’s research by providing documentation services for the in-house Informatics team. Presented new features to stakeholders including biostatisticians, field workers, etc. • Updated the standards of old documents to comply with new company initiatives. This included reorganizing ITIL documents, performing gap analyses on both administrative and source code documentation, and creating new standards to abide by. • Developed a document repository in Confluence and used Jira for ticket tracking. Created an extensive Confluence wiki to chart resource specification and APIs. Used Jira to manage epics and stories while reorganizing and reducing ticket counts by 63%. • Interpreted Django-Python code to create and maintain a software design specification. Installed and used software while documenting functionality with the source code. Tested and documented code repository’s frontend, database, and AWS features. Performed bug bashes based on findings. • Documented parts of Informatics team’s SDLC. This included administrative planning, software testing (BDD), and maintenance of both code and documentation.

• Provided documentation services for Apex Advisors to compile accounting documentation for R&D tax credits. Used confidential technical documentation to develop detailed reports to prevent an IRS audit. Reduced chances for client audits based on finalized reports received in future financial quarters. • Interviewed with subject matter experts across various fields to record their project duties for each tax year. Compiled salaries, capital and operating expenses, etc. from different companies to write reports. • Applied IRS section 41 rules to the recorded projects to reduce their incurred expenses. Saved companies hundreds of thousands of dollars by being the point of contact for the accounting team and clients.