Job Description

MOSTLY AI is a Vienna, Austria based high-tech startup that has developed game-changing AI technology for synthetic data. Our solutions enable organizations across the world and across industries to safely share big data assets, internally as well as externally, while keeping the privacy of their customers fully protected. This breakthrough in data protection is made possible by leveraging generative deep neural networks that extract patterns, structures and variations from existing data to generate highly realistic & highly accurate synthetic customers.

Our international team of data enthusiasts takes pride in offering the world's most advanced synthetic data solutions, and thus to enable a big data ecosystem where privacy is truly respected. The category “synthetic data” is just getting started and the potential is growing day by day. We believe that in the next couple of years every larger organization will incorporate synthetic data in their data stack. We are rapidly growing our customer base and in order to support this we are looking for a Senior UX Writer to join our team.

Responsibilities

• Define the user assistance strategy on multiple channels
• Create clear, concise, and accurate end-user product documentation that enables customers to use and understand the product to its fullest potential
• Author context-sensitive help, wizards, tutorials, online manuals and user interface text
• Be the owner of the product description, release notes, technical documentation, and end-user documentation maintaining them relevant to the latest version of the product
• Be part of the UX research and design
• Be the reference point for user-facing terminology. Maintain the company glossary and ensure that all the departments can use it and access it
• Propose new user guidance approaches to improve the usability of the platform
• Ultimately, offering the user guidance that allows them to successfully achieve their use cases with the MOSTLY AI platform

Requirements

• The Senior UX Writer needs to fully understand our platform, the benefits of synthetic data and the customers’ pain points and goals. The UX Writer needs to:
• Collaborate with other members of product development, marketing, sales, and engineering within the organization to ensure multi-channel documentation coverage that meet the needs of the given customer
• Be a SME of synthetic data
• Be a documentation expert for the MOSTLY AI software, which includes formulating suitable information architectures for the user documentation, making tooling decisions, mentoring colleagues who contribute to documentation
• Able to communicate effectively orally and in writing with customers and associates at all levels, including management
• Own all the documentation products: product description, technical documentation (like installation guides, operation manuals, technical requirements), end-user documentation, user-facing terminology, UI text, other digital media guides
• Prioritize effectively to meet deadlines and expectations
• Work as an active member of the product team by sharing challenges, priorities, and ideas

Our Perks

• Be part of the synthetic data revolution and work with international top experts in the field of unsupervised AI
• Build the world you wish to see - a future where big data and privacy can co-exist
• A MOSTLY Remote culture - where we bring the global team at least twice a year together
• To set up your home office you will receive a €1000 stipend and a yearly €300 top-up thereafter
• Enjoy your monthly lunch stipend valued at €100 per month
• Health plan cover
• All Mostlies participate in a Phantom Stock Option Plan (PSOP)
• Attractive referral program to help build an amazing team
• Use your volunteering day to give back to your community
• Extra 4 days off every year to recharge batteries (at company-defined times)
• Twice a year growth check-ins and individual training budget for your career development
• Welcome Swag Package filled with MOSTLY AI branded goodies
• Seasonal gift packages from MOSTLY
• Let's celebrate your Birthday, Anniversary, and other special moments in YOUR life
• (Virtual) Team Activities.