UX Writer

Job Description

We are a global and multidisciplinary team of 20+ designers, researchers, writers and in-app/email communication specialists with a mission to reduce the complexity of sustainable supply chain management down to the right balance of flexibility, power, and ease of use, guiding all companies toward a sustainable world. We are responsible for Ecovadis’ end-to-end multi-product platform experience that also includes integration with 3rd party platforms such as Tableau, etc.

About the Role

As a UX Writer at Ecovadis, you’ll create clear, concise on-brand content that guides users through the interface, reduces friction and nudges them to take action.

You will be responsible for:

• Content creation: Craft user-centered microcopy, tooltips, error messages, and other interface text; develop in-app guides that drive adoption and engagement;
• Content strategy: Develop and maintain a consistent and user-friendly tone across all touchpoints within the product;
• Documentation: Create and maintain documentation, ensuring everyone has access to the latest content guidelines to build consistency and cohesion at scale;
• User research: Conduct user research to gather insights into user behaviors, pain points, and preferences, Use research findings to inform and iterate on content strategies, ensuring alignment with user expectations;
• Cross-functional collaboration: Work closely with cross-functional teams, including product management, design, localization, and engineering, to ensure that UX writing is integrated seamlessly into the product development process;
• Accessibility and inclusivity: Champion accessibility and inclusivity in design, considering diverse user needs and ensuring compliance with relevant accessibility standards and guidelines;
• Scope: Develop and execute against both short and long-term roadmaps and ability to balance great design solutions with an iterative approach (v1, v2, or v3);
• Ideal, but not required: Measure, monitor, and translate product performance results into actionable design improvements.

Qualifications

• Proven experience: 3+ years of experience as a UX writer, content strategist, or a similar role, preferably in the product teams;
• Product thinking: Consider the entire product experience, balancing business and user needs and constraints to find the best product-solution fit;
• Content system: Fluency in platform-specific copy conventions (eg. interface, email);
• Exploration and convergent ideation: Quickly explore options and choices to find the best possible answer to a given situation;
• Collaborative skills: Strong collaboration and communication skills, with the ability to work effectively in cross-functional and cross-department teams (Eg. Marketing, Product communications);
• User-centric approach: Deep understanding of user-centered design principles and the ability to advocate for the user in the product development process;
• Resilience and ownership: Comfortable working through ambiguity, taking ownership of identifying problems and creating solutions;
• Curiosity and agility: Stay informed about industry trends and best practices to continuously improve processes and elevate the overall output;
• Self-driven: Proactive in seeking opportunities to learn and grow professionally;
• English proficiency: Can easily explain complex concepts to various teams and stakeholders;
• Ideal, but not required: Have prior experience working on B2B, SaaS products.

Additional Information

Location: Warsaw
Start date: ASAP
Contract: CoE

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various sectors who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Benefits:

• Support with all the necessary office and IT equipment
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card and wellness allowance
• Multicafeteria Lunch card
• Annual performance bonus
• Flexible working hours
• Hybrid/ full remote work
• Remote work from abroad policy
• Internet and Electricity bill allowance
• CSR activities
• Modern, pet-friendly office in the city center (next to Rondo ONZ)
• Community service day when volunteering

Our hiring team looks forward to reviewing your CV and portfolio, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.