Technical Writer, Remote Job

interface.ai is the industry’s-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company’s integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

Do You Make the Cut?

Job Summary:

The Technical Writer will be responsible for creating and maintaining comprehensive documentation that captures the product flows and setups for each customer environment. This role requires a deep understanding of our conversational AI products and a knack for translating complex technical concepts into clear, user-friendly documentation.

As a Technical Writer, you will be responsible for:

• Proven experience (3+ years) as a Technical Content Writer, preferably in a technology-focused environment.

• Develop and maintain detailed documentation for all product flows and setups specific to each customer environment.

• Collaborate with engineering, product management, and customer success teams to gather information and ensure accuracy in documentation.

• Create user manuals, installation guides, API documentation, and other technical documents.

• Ensure all documentation is up-to-date with the latest product features and updates.

• Work closely with the engineering team to understand the technical aspects of our products and translate them into clear, concise documentation.

• Assist in the development of templates and standards for technical documentation.

• Conduct regular reviews and updates of documentation to ensure consistency and accuracy.

• Provide documentation support during customer onboarding and implementation phases.

• Continuously improve documentation processes and tools to enhance productivity and quality.

Qualifications:

• Bachelor’s degree in Technical Writing, Computer Science, Engineering, or a related field.

• Proven experience as a Technical Writer, preferably in the software or technology industry.

• Excellent written and verbal communication skills.

• Strong attention to detail and ability to write in a clear, concise, and engaging manner.

• Proficiency in using documentation tools 

• Familiarity with version control systems (e.g., Git) and documentation platforms (e.g., Confluence).

• Ability to understand and explain complex technical concepts to both technical and non-technical audiences.

• Experience with conversational AI or related technologies is a plus.

• Strong organizational skills and ability to manage multiple projects simultaneously.

Desired Skills:

• Experience working in an Agile development environment.

• Basic knowledge of programming languages (e.g., node.js) and APIs.

• Ability to create visual aids such as diagrams, screenshots, and flowcharts to enhance documentation.

• Strong problem-solving skills and ability to work independently.

Benefits

• Remote First Policy

• Comprehensive Insurance Policy

• A chance to have a huge impact early in your career

At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person’s unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.