Company Description

About IGT1 Lanka

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.

With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.

Through our offshore collaboration model, you’ll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About the client: Sitecore

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

Job Description

About the role:

We are looking for a Technical Writer to become a member of the Sitecore’s Global Product Support Services team.

As a Technical Writer, you will be a member of the Product Support Services team which is responsible for assisting Sitecore’s software implementation partners and customers with best practices guidance, troubleshooting complex customizations, and reverse engineering.

Your contribution to the Product Support Services organization will consist of driving and creating external and internal documentation managed by the team with a goal of enhancing our team’s external customer interactions with useful, up-to-date, and targeted documentation, improving customer satisfaction, as well as increasing self-service and ticket deflection capabilities of our technical support systems.

Sitecore will provide the necessary training on the Sitecore systems and used tools

Qualifications

Key Responsibilities:

• Write technical articles for Sitecore’s partners and customers, including known issues, how-to’s, targeted user and developer guides.
• Work with internal Sitecore bug and support issue tracking systems to discover technical scenarios and transform them into documentation that clearly describes the issue and appropriate resolutions.
• Maintain Sitecore’s Knowledge Base site from the content structure, content discoverability, and documentation style perspective.
• Analyse problematic product areas, technical support interactions, and consult with Software Engineers and Managers to determine topics that need to be documented and how they need to document.
• Follow and contribute to Sitecore’s documentation style guidelines and writing standards.
• Edit, clarify, and proofread documents written by engineers.

Preferred Skills and Experience

• Experience of working on a similar position for 2+ years.
• Excellent English grammar and writing skills.
• Experience of creating, structuring, and proofreading technical documentation for software IT companies.
• Excellent communication skills including practical experience of collaborating with technical employees such as Developers or Software Engineers.
• Excellent knowledge of word processing tools.
• Passion about learning and documenting new technologies.
• Following areas are considered as strong assets:
• Practice with editing HTML markup.
• Basic understanding of programming or scripting languages such as C# or JavaScript.
• Experience working with web content management systems.

Note: Candidates will be asked to submit samples of their writing.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid