Technical Writer HYBRID

Job Description

This is a hybrid role.

The Technical Writer will bring their experience in writing clear, concise, and effective content to help our clients successfully use our products/services. The ideal candidate will have a strong background in technical writing, an understanding of customer advocacy, and the ability to translate complex information into user-friendly documentation. The Technical Writer will work with subject matter experts to create end user, programmer, and service/maintenance manuals for hardware and software products. A strong mechanical background is also preferred for service documentation requirements. Producing technical illustrations for the manuals will also be required.

Key Areas of Responsibility

• Develop and Maintain Documentation: Create and update a wide range of technical documents, including user manuals, installation guides, programming manuals, illustrated parts breakdown, and service manuals.
• Collaborate with Subject Matter Experts: Work closely with engineers, product managers, and other technical experts to gather information and ensure accuracy.
• Translate Technical Jargon: Simplify complex technical concepts and present them in a way that is easy for non-technical audiences to understand.
• Function as a user and be an advocate by performing product testing and providing usability feedback.
• Post manuals and regulatory documents on our website.
• Ensure Accuracy and Clarity: Meticulously review and edit all documents for grammar, spelling, punctuation, and technical accuracy.
• Manage Multiple Projects: Juggle multiple projects simultaneously, prioritizing tasks and meeting deadlines effectively.
• Stay Current on Technology: Continuously learn and adapt to new technologies and industry trends.
• Write, proofread, and edit print and other forms of electronic and print documents.
• Work cooperatively with engineers, service, product testing engineers and marketing to provide technical bulletins, custom documentation, etc.

Qualifications

• Bachelor’s degree in technical writing, engineering, or a related field.
• 3 or more years of experience in technical writing, preferably in a mechanical engineering or manufacturing environment.
• Strong knowledge of Microsoft Word, CorelDraw, Adobe Illustrator.
• Strong understanding of mechanical concepts and terminology, along with the ability to disassemble and reassemble hardware to write service documentation.
• Excellent written and verbal communication skills.
• Exceptional attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and other relevant software.

Preferred Qualifications:

• Experience with CAD software, such as Solidworks.
• Knowledge of technical illustration tools.
• Experience with Adobe Experience Manager
• Understanding of the Google Workspace
• Familiarity with content management systems.

Additional Information

Additional Requirements

• Compliance with Company policies concerning maintaining a drug free workplace is required
• Compliance with all Company policies is required including all safety policies and procedures

Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in this position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or the company may terminate employment at any time, for any reason.