Technical Writer (Customer Service, Brazil)

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join us as a Technical Writer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Be responsible for writing, updating, organizing, and maintaining the Zendesk Guide knowledge base articles for seamless multi-brand implementation
• Work on content for large globally recognized brands while collaborating closely with the Support Team, to ensure that the knowledge base is comprehensive, accurate, and up-to-date
• Develop and curate articles, FAQs, guides, and tutorials in Zendesk Guide to provide accurate and helpful product information to customers
• Continuously optimize existing content for clarity, relevance, and SEO to enhance user experience and searchability
• Manage Partner-Specific Branded Content
• Review key performance indicators (KPIs) for the Knowledge Base, and track user engagement and outcomes

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• Proven experience of 2+ in technical writing
• Familiarity with SEO best practices for content optimization
• Ability to work collaboratively in a cross-functional team environment
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience with customer support tools and practices
• Understanding of basic CSS and HTML
• Experience using Zendesk Certification

Benefits and Perks:

• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.