Technical Writer

seeking a detail-oriented and experienced Technical Documentation and Customer Outreach Specialist to join our team. This role is critical in supporting the Texas Student Data System (TSDS) through high-quality documentation, customer engagement, and internal process improvement.

• Proven experience in creating clear, concise, and comprehensive technical documentation.
• Familiarity with documenting software issues, release notes, and technical guides.
• Experience with Jira or similar application life-cycle management tools.
• Collaboration: Strong ability to work closely with cross-functional teams.
• Communication: Excellent communication skills to effectively work with cross-functional teams.
• Experience in customer service, with strong communication skills.
• High level of accuracy and attention to detail in all documentation tasks.
• Experience in training other team members.
• Experience working with the TSDS and its data collections.