Report this job

Technical Writer


Apply before: May 10, 2024
Apply Now
  • Date posted
    March 11, 2024
  • Apply before
    May 10, 2024
  • Career Level

Job Description

Job Description

What you get to do in this role:

  • Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
  • Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards
  • Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the specific features and user base you support
  • Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily


Basic Qualifications:

  • BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields
  • Understanding of content development life cycles and processes

Preferred Qualifications:

  • 1-2 years work experience (may include internships) in technical communication
  • Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly
  • Experience authoring in DITA, Markdown, or another structured authoring architecture
  • Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities
  • Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.