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Technical Writer

Recharge Payments

$70,000 - $100,000 / year
Apply before: May 6, 2024
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  • Date posted
    March 7, 2024
  • Location
    Remote (Canada)
  • Salary
    $70,000 - $100,000 / year
  • Apply before
    May 6, 2024
  • Career Level

Job Description

Who we are

Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight their customers.

Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.

Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.

Role Overview

As a Technical Writer on the Product Support team, you will be responsible for ensuring an accurate and comprehensive library of Recharge knowledge. This includes maintaining our external Help Center and internal Knowledge Base, as well as creating net-new content as new features are created. This role is a perfect fit for those with a great eye for detail, as you’ll be required to ensure our published works are consistent with product updates and releases. While the Product Support team is collaborative, you will be responsible for managing specific product lines and feature releases, so project management experience is a bonus. This role requires exceptional written and verbal communication skills, as well as the ability to constantly be critically thinking and assessing any knowledge gaps.

What You’ll Do

  • Use your ability to simplify complex issues and technical writing expertise to create product documentation that boosts the excellence of both our merchants and agents. 

  • Execute on a user-journey based learning approach to ensure customers are leveraging the Recharge platform to deliver business value.

  • Communicate with Product Support Engineers, Product managers and other stakeholders when product additions or changes are being developed that require documentation.

  • Assist with writing internal training modules, internal guides and documentation, and macros

  • Maintain our existing internal & external product documentation

  • Meet deadlines for content tasks

  • Prioritize documentation tasks based on shifting Product priorities

What You’ll Bring:

  • Proficiency with technical writing and communication – grammar, spelling, syntax, style

  • Skillful at breaking down complex information into easily understood sections for a less technical audience

  • An exceptional eye for detail with excellent organizational and communication skills

  • An instinct for recognizing when knowledge is missing and a passion for closing the gaps

  • Confidence in sharing information

  • A ‘winning as a team’ attitude and a polite, patient, caring, calm, and professional demeanor 

  • Ability to juggle multiple projects and priorities

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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. 

Transparency in Coverage

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.