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Technical Writer


Apply before: May 10, 2024
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  • Date posted
    March 11, 2024
  • Location
    Remote (US)
  • Apply before
    May 10, 2024
  • Career Level

Job Description

Job Description

What’s the opportunity?

As a Technical Writer in our global Knowledge Team, you’ll work with subject matter experts and your fellow technical writers to deliver high-quality technical documentation throughout our product lifecycle. Your primary focus will be working with our UK-based teams to develop end-user help content, but you’ll also be a key part of our design processes and knowledge sharing initiatives. You’ll be comfortable managing your own day-to-day work priorities, committed to continuous improvement, and motivated to become an expert in the products and tools you work with.

Here’s how you’ll do it.

  • Collaborate with subject matter experts to create and maintain product documentation for internal and external users throughout the product life cycle.
  • Create and improve user interface text, such as tooltips, field labels and error messages.
  • Collaborate with the product and design teams to create and and improve interactive product walkthroughs and tutorials.
  • Identify gaps and opportunities for improvement in existing documentation.


What will you bring?

  • Experience as a technical writer, ideally in a software development environment.
  • Demonstrated ability to translate complex and technical information into clear, concise and everyday language that customers understand. We would love to see a portfolio that showcases your skills.
  • Proficiency with HTML, Markdown and the Adobe suite.
  • Proven ability to handle and prioritise multiple projects while meeting deadlines.

Additional Information

Why choose Smoothwall by Qoria?

In this role, you can expect:

  • Employee stock options
  • Enhanced holiday & family leave
  • Tech Allowance
    …. and much more

More importantly, you’ll:

  • Deliver tech with purpose…

As part of our Knowledge Team, your work truly matters. Your creativity, organisational and communication skills, and understanding of our customers’ needs will help us improve our products and grow our business. This means helping more children stay safe online.

  • With people who care…

You’ll work with a team of professional documentarians who share your passion for high-quality documentation and continuous improvement. We all take ownership of our work, end to end, and are always ready to lend a helping hand.

  • Through work that you love…

A technical writer at Qoria isn’t just a lone documentarian creating help docs, but a valued part of our technology organisation. Your day to day work will be varied as you create docs, develop microcopy, collaborate on initiative pitches and more. Best of all, you’ll have the autonomy, flexibility, and support you need to excel.

  • And a career that you own…

There’s a place for everyone’s unique skill set within our team. You’ll have the opportunity to refine your skills on the job through a range of big and small projects, and exposure to different teams with different ways of working. You’ll also be supported while you develop new skills and specialisations, with both on-the-job and external training opportunities.