Technical Writer

About LRN

Do you want to use your writing expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 3,000 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

Position: Technical Writer

Location: Mumbai, India

About the role:

As a writer, you will join the team to create high-quality documentation, including how-to guides, videos, and other content that helps users get the most out of the company’s software solutions. You will work closely with product managers, engineers, and other stakeholders to gather information and ensure that documentation is accurate, clear, and easy to understand.

Your responsibilities will include:

• Create and maintain technical documentation, including how-to guides, user manuals, and other content that helps internal and external user understand and use the company’s software solutions.
• Work closely with product managers, engineers, and other stakeholders to gather information and ensure that documentation is accurate, clear, and easy to understand.
• Create videos and other multimedia content to help users understand how to use the company’s software solutions.
• Stay up to date with the latest features and functionality of the company’s software solutions to ensure that documentation is accurate and up to date.

• Collaborate with the product team to ensure that documentation meets the needs of users and supports the company’s product strategy.
• Create and maintain a style guide for documentation to ensure consistency across all documentation.
• Continuously evaluate and improve the documentation process to ensure that documentation is delivered efficiently and effectively.
• Stay up to date with industry trends and best practices in technical writing.
• Organize and maintain document repositories and version control systems.

• Conduct usability testing and gather feedback to improve documentation.

• Bachelor’s degree in Computer Science or related field
• 2+ years of experience in writing, with a focus on software solutions in a SaaS environment
• Familiarity with software development methodologies and agile practices

• Experience writing for a global audience with the ability to communicate technical information in a clear and concise manner.
• Experience creating videos and other multimedia content to support documentation efforts.
• Excellent communication skills, with the ability to work collaboratively with cross-functional teams.

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.