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Technical Writer

Cypress HCM

Apply before: May 30, 2024
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  • Date posted
    April 30, 2024
  • Location
    Remote (US)
  • Salary
    $40 - $50
  • Apply before
    May 30, 2024
  • Career Level
    Any

Job Description

Learning Experience & Design Technical Writer

Overview:

We’re looking for a Technical Writer to support Go-To-Market Enablement’s (GTME) strategy and execution of establishing an internal knowledge base for the GBO (Global Business Organization) with the focus on reducing the hours the Field (Sales and Customer Success) spends looking for information to effectively do their job. LXD is spearheading building this knowledge base with the estimated impact to significantly increase Rep productivity enabling them to spend their time adding value to our customers and therefore, achieve our mission. The successful candidate will have the ability to partner with experts across GBO to understand core knowledge needed for the Field to execute their roles, translate the complex into easy-to-use knowledge articles for multiple users and generally support a sustainable knowledge management system and base. We are looking for someone that is ready to build from the ground up and is excited about taking on complex challenges that will drive outsized impact.

Responsibilities:

  • with subject matter experts (SMEs), policy and process owners to evaluate, design, write, and maintain knowledge sets and articles for users
  • technical and process content from multiple sources into a style and format that meets multiple end-users needs and project goals
  • knowledge and content project plans, milestones, and review cycles for knowledge generation
  • feedback loop with SMEs, Knowledge owners, and users for ongoing enhancements to knowledge sets, platforms, and processes
  • projects and initiatives from a knowledge perspective and help build strategy for scale and leverage
  • holistically across knowledge platform, creating processes and review cadences, to ensure all documentation is updated to reflect changes in the business
  • and pilot new knowledge generation processes and governance models
  • peer review support and usability attainment for documentation
  • creation of knowledge management assets, including templates, style guides, how-to tutorials and provide feedback

Basic Qualifications:

  • Degree in Communication, Technical Writing, English, or related field; or equivalent experience
  • years of customer-facing experience
  • years in SaaS technology writing or training experience

Preferred Qualifications:

  • writing and editing skills – creativity a plus!
  • to create engaging and clear content aligned with our voice/tone, culture and brand.
  • to translate complex business, product and technical concepts into easy-to-understand terms.
  • at handling and working with employees at all levels — from senior executives to individual contributors.
  • content management experience
  • to work under tight deadlines and thrive in a fast-paced environment.
  • developing video content
  • with Service Now platform

Suggested Skills:

  • Management

Suggested Skills:

  • $40.19 – $50.24

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