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Sportsbook Ticket Writer Full-Time

Caesars Entertainment

$14 - -$1 / hour
Apply before: August 31, 2024
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  • Date posted
    May 2, 2024
  • Location
    Onsite
  • Salary
    $14 - -$1 / hour
  • Apply before
    August 31, 2024
  • Career Level
    Entry-Level

Job Description

· Writes tickets and processes cash winning tickets
· Handles customer questions and disputes
· Counts cash at the beginning and end of each shift
· Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
· Carry out engaging conversations and provide friendly service to customers
· Show patience with customers who do not wager regularly; take the time to explain how wagering works
· Adhere to all rules and regulations set forth by the company and the regulatory body
· Calls for MTL support when writing bets requiring MTL paperwork
· Anticipate and act on the needs of the customer, seek and respond to feedback
· Ensure all issues effecting the customer experience in the sports book are reported promptly
· Undertake additional tasks contributing to the operations of the sports book, as requested

Minimum Position Requirements:
· Genuinely interested in working with and helping customers
· Excellent communication skills
· Prefer working as part of a team
· Well-presented, polite, tactful and friendly
· Numerate, lively and quick-thinking
· Resolve complaints and difficult situations in a calm and patient manner
· Enjoy promoting products and services confidently
· Gather and act on customer feedback effectively
· Prioritize quick, effective speed of service
· High standards, initiative, pro-activity and professionalism
· Flexible to perform different tasks and follow procedures correctly
· Full of drive and enthusiasm for your own development

Essential Functions/Exposures:
– Must be able to stand for extended periods of time.
– Must be able to lift, pull or push 25 lbs.
– Must be able write for extended periods of time.
– Must be able to twist, bend or reach with no significant boundaries.
– This position may be exposed to a smoke-filled environment

Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
– Dental insurance
– Health insurance
– Paid time off
– Vision insurance
Schedule:
– 8 hour shift
Work Location: In person