Save

Report this job

Senior Technical Writer

Block, Inc.

Apply before: May 10, 2024
Apply Now
  • Date posted
    March 11, 2024
  • Apply before
    May 10, 2024
  • Career Level
    Senior

Job Description

Job Description

The purpose of the Proto team is to accelerate the world’s transition to a more open economy by making products that increase access and independence for everyone. The first two initiatives we’ve identified that represent the biggest impact to this purpose are in the Bitcoin space with bitcoin mining and Bitkey, a self custody bitcoin wallet. While we’re starting there, we don’t believe the need for tools to increase one’s independence is limited to bitcoin or the financial space. One principle across everything we do in Proto is open development – show and tell. We develop products in the open, you can read more about them at bitkey.build and mining.build.

We are looking for a senior technical writer who can help bring Block’s bitcoin mining products to market in an open and accessible way. You will be responsible for partnering with our product, engineering, design, and go-to-market teams to build a comprehensive package of technical documentation for all products across Proto. Early focus areas for this role will be creating API documentation for our mining development kit. This role will also have opportunities to impact our UX content across our mining and Bitkey product lines.

You will report to the Head of Design of Proto as your technical writing is a direct contributor to the user experience of our products and their success. You will also be directly embedded with product and engineering teams to have direct collaboration and impact on your deliverables.

You Will:

  • Gather and analyze technical and product information for inclusion in product documentation

  • Understand our developer audience and their needs and influence our product experience strategy with customer-driven research and insights.

  • Assist with creating test plans, Quality Assurance processes, and user documentation.

  • Prepare, review, revise and maintain technical documents, including data dictionaries, software and systems development and configuration, systems operations, work processes, playbooks, and runbooks.

  • Write, format, edit, review and proof procedural and technical information for technical and nontechnical audiences.

  • Create and maintain a library of documentation, cataloging it for internal and external use

  • Create, publish, and maintain templates for written documentation produced by others, ensuring a consistent look and feel

  • Partner closely with Subject Matter Experts for knowledge sharing and document review sessions

  • Assist with other writing tasks, such as UX copywriting, internal documentation projects, and blog posts as needed

Qualifications

***For consideration, please submit a link to your portfolio along with necessary passwords***

You Have:

  • ~8 years of experience as a Technical Writer, demonstrating exceptional written communication skills

  • Ability to effectively manage multiple, complex efforts simultaneously and adjust to changes in direction as needed to meet business objectives

  • Creative thinker with enthusiasm for cross team collaboration

  • Ability to work with a team of stakeholders, understanding cultural and market differences

  • A high level of initiative and self-motivation

  • Experience creating and managing different types of developer documentation (API references, conceptual guides, and tutorials).

  • Familiarity with authoring processes and tools such as Markdown and command line in a Macintosh environment with tools like Git and GitHub.

Even better:

  • Background in hardware and/or semiconductor products

  • Depth of experience with Bitcoin, specifically the mining space

  • Previous experience as a content designer / UX writer

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $163,600 – USD $245,400
Zone B: USD $155,400 – USD $233,200
Zone C: USD $147,300 – USD $220,900
Zone D: USD $139,000 – USD $208,600

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block’s policies. This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.