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Senior Technical Writer


$70,000 - $140,000 / year
Apply before: May 10, 2024
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  • Date posted
    March 11, 2024
  • Location
    Remote (US)
  • Salary
    $70,000 - $140,000 / year
  • Apply before
    May 10, 2024
  • Career Level

Job Description

We are Banked:

We’re building a global, digital payments network, based on API access to highly secure banking rails, but free from the limitations of their decades old technology and cost model to support it.

Payments have so far missed out on the cost benefits that come from scale and the innovation potential of the digitisation of all other areas of our lives. With deep partnerships across the ecosystem we’re making real-time payments work for a digital world. We believe moving money + data together is an untapped source of innovation, and will change not only the way we buy things, but the way we live with more useful and relevant experiences. We believe it’s what makes us different from other payment providers.

We’ve recently raised our Series A funding for the next phase of our company roadmap, so we’re expanding the engineering team to meet the coming, new challenges.

Senior Technical Writer at Banked

We’re looking for someone who shares our vision, who identifies with our desire to reinvent payments and will help guide us through our growth to directly compete with Visa and Mastercard. You’ll participate in the direction of the company and products, you’ll be part of a small team where everyone has a voice.

As a Senior Technical Writer you’ll work within our engineering and product teams to help build a culture of great documentation. Owning and managing tools, workflows, templates and providing editing and support to teams owning their own documentation ecosystem. You’ll also take on some of our most complex documentation challenges, working with engineering and product teams to help spread knowledge, capabilities and helping us onboard people more easily.

If you’re passionate about helping technical and product teams get the most out of their writing, and building a culture where writing is highly valued then we want you to be part of our team.

About you

  • A deeply experienced technical writer, who can drop into complex technical fields and help teams synthesis that complexity into great documentation

  • A professional with an exceptional grasp of written English, particularly relating to technical and documentation writing

  • Someone who can grasp amorphous, complex topics and help refine them to their core, communicating them to a professional audience

  • An experienced operator within and creator of “writing ecosystems” including working with and defining editorial workflows and working deeply with collaboration tools

  • A motivated teacher, who enjoys helping people build their writing skills

  • Experience designing and implementing internal collaboration and writing tools (Notion, GitBook etc)

  • Experience working with distributed and remote teams

  • Experience helping people for whom English is a second language

  • Experience documenting and working within payments or financial services

  • Experience working with platform and SRE teams and their documentation

What you will be doing at Banked

  • Work with engineering teams to synthesise tools, standards and processes into highly readable, valuable documentation

  • Work with product teams to build comprehensive, compelling internal product documentation

  • Define, build and own our internal documentation tools, helping build easy to contribute to systems that scale as Banked grows

  • Define Banked’s editorial and authoring workflows for contributing to our documentation, as well as defining and managing our distributed ownership model

  • Provide support, training and editorial support to our product and engineering teams, helping individuals build their professional writing abilities

  • Help our distributed team, currently in 18 countries, to embrace simple, coherent English writing as a valuable skill, helping individuals who need it build confidence in their ability to meaningfully contribute

What Banked asks of you

STAY CURIOUS – “Look beyond” Those who keep questioning don’t settle for the obvious, so here at Banked we ask you to stay curious. Innovate, inspire, and look beyond.

BRING WARMTH – “Together is stronger” Everything is better in the sun, so be that light. Collaborate with respect and understanding, work with an open mind. Together is stronger.

OWN AND DELIVER“Make it happen.” Own it with pride, act with purpose – have a plan and deliver. Make it happen.

Banked values

We look for individuals who dream big, work hard and above all stay humble. Empathy, growth and passion is at the heart of what we do and through our work together we hope to create a safe and inclusive space. We deliver passion behind our product and encourage innovation.

GROWTH – A place to flourish, evolve and thrive.
EMPOWERMENT – An opportunity to drive your own impact.
A GLOBAL TEAM – A global, diverse, and inclusive place to be yourself.

Diversity, Inclusion and Equality

At Banked, we truly deliver on our word and are committed to building a culture where everyone belongs. We believe that employing a diverse workforce is key to our success and innovation. Banked are continually investing and reflecting on how we can further promote our diverse culture- a space for all to feel safe, seen and supported.