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Scaled Enablement Program Manager II

BCforward

Apply before: June 2, 2024
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  • Date posted
    May 3, 2024
  • Location
    Remote (US)
  • Apply before
    June 2, 2024
  • Career Level
    Mid-Level

Job Description

BCforward is currently seeking a highly motivated Scaled Enablement Program Manager II for a Remote opportunity.

Position Title: Scaled Enablement Program Manager II

Location: New York, NY, Austin and Menlo Park (Remote)

Anticipated Start Date: [April 15th 2024]

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: [6 Months with possibility of extension]

Job Type: Contract – [FULL TIME (40 Hours a week)]

Overview

We are seeking a highly motivated and organized Partner Enablement Program Manager (Contractor) to join our Scaled Enablement team. In this role, you will play a critical part in launching a new program designed to empower customer-facing teams to effectively coach and support businesses as they build and grow their business across our entire suite of tools, products, and platforms. You will be responsible for building comprehensive documentation, working with cross functional team to tailor and/or develop training materials and scripts, and acting as a key liaison between the product, program, vendor and marketing teams.

Key Responsibilities:

Program Development:

-Collaborate with stakeholders to define the partner onboarding and ongoing support process for paid customers.

– Create detailed documentation outlining the steps, best practices, and resources spanning advertising, marketing and organic growth strategies for partner managers.

Training & Enablement:

– Oversee the development of training programs and materials (e.g., workshops, eLearning modules) to equip partner managers with the knowledge and skills required to support paid customers.

– Craft scripts and role-playing exercises to enhance partner managers’ communication and sales effectiveness.

– Collaborate with product, marketing and other subject matter experts to develop comprehensive playbooks outlining best practices, strategies, and resources for partner managers to coach and support their customers across our suite of tools, products, and platforms.

Communication & Collaboration:

-Serve as the primary point of contact for the Partner Enablement, collaborating effectively with Product Marketing and Marketing teams to ensure program alignment.

-Capture program feedback from partner-facing teams, and align on necessary adjustments w/ stakeholders.

-Manage communication channels and ensure clear information flow between stakeholders.

Additional Responsibilities:

– Stay up-to-date on product updates and features relevant to the audience segment.

– Develop and maintain partner-facing resources, such as knowledge bases and FAQs.

– Test and audit tools focused on data management, outbound communication and quality assurance.

– Assist with program measurement and evaluation by tracking key metrics and reporting on program success.

Must-Have Qualifications:

– Proven experience (3+ years) in program management, preferably in a B2B or channel enablement environment.

– Proficient Writer: Ability to craft clear, concise, and engaging written materials for a variety of audiences (e.g., training manuals, playbooks, marketing collateral).

– Excellent Collaborator: Proven ability to build strong relationships with internal and external stakeholders, fostering open communication and achieving shared goals.

– Agile and Moves Fast: Thrives in a fast-paced environment, able to adapt to changing priorities and deliver results efficiently.

– Quick Learner: Demonstrates a strong capacity for learning new concepts and technologies quickly.

– Can Work Independently in Ambiguity: Comfortable taking initiative and making decisions in situations with limited information.

– Deep understanding of customer success principles and a passion for partner enablement.

Preferred Qualifications:

– Experience in customer service enablement and or sales enablement.

– Knowledge of Clients tools (ie Ads manager, business manager), Salesforce or Outreach.

– Design skills and experience developing and delivering training programs in a digital format (ie web, elearning).

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.