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Product Content Writer


Apply before: May 10, 2024
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  • Date posted
    March 11, 2024
  • Location
  • Apply before
    May 10, 2024
  • Career Level

Job Description


We are seeking a creative and experienced Product Content Writer to join our dynamic team. As a Product Content Writer, you will be responsible for crafting compelling and user-focused content that showcases our products, informs customers, and contributes to a positive user experience. The product Content Writer will collaborate with cross-functional teams to produce high-quality documentation that enhances the user experience and facilitates understanding of complex technical concepts. The ideal candidate should have a passion for technology, a strong writing portfolio, and the ability to translate technical details into engaging, easy-to-understand content.  

1. Product Descriptions: 

  • Develop clear and concise product descriptions that highlight key features, benefits, and use cases. 
  • Collaborate with product managers and marketing teams to gather information and insights. 

2. User Guides and Manuals:

  • Create user-friendly guides, manuals, and documentation to help users understand product functionalities and best practices. 

3. Feedback Incorporation:

  • Gather and incorporate user feedback into content updates to continuously improve product documentation. 

4. Collaboration with Cross-Functional Teams: 

  • Work closely with product managers, designers, and developers to understand the product roadmap and upcoming features. 
  • Develop comprehensive technical documentation including user guides, system manuals, API documentation, and release notes. 
  • Ensure accuracy, completeness, and clarity in all documentation. 

5. Collaboration with Subject Matter Experts (SMEs): 

  • Work closely with software engineers, product managers, and other SMEs to gather information and translate product details into accessible documentation. 

6. Document Review and Editing: 

  • Review and edit documentation for grammar, consistency, and adherence to company standards. 
  • Implement feedback from stakeholders to continuously improve documentation quality. 

7. Documentation Planning:

  • Participate in project planning to determine documentation needs and timelines. 
  • Coordinate with project teams to align documentation release schedules with product launches. 

8. User Experience Enhancement: 

  • Collaborate with UI/UX designers to ensure that documentation aligns with user interface design and enhances the overall user experience. 

9. Update and Maintain Documentation Libraries & Release Notes

  • Keep documentation repositories up-to-date with the latest product releases and changes. 
  • Implement version control and maintain documentation history. 
  • Collaborate with product managers and development teams to create release notes and update documentation with new features and enhancements. 

10. Training Materials:

  • Develop training materials for internal teams and customers to facilitate understanding and adoption of AI and process mining technologies. 



  • Education: Bachelor’s degree in a relevant technical field or equivalent work experience. 
  • Experience: 4+ years of experience as a content writer, preferably in a technology or AI & Process Mining. 
  • Portfolio: A strong portfolio showcasing product-related content, including product descriptions, user guides, and other relevant materials. 
  • Writing Skills: Exceptional writing and editing skills with a keen attention to detail. 
  • Tools: Proficient in using documentation tools and documentation platforms like Doc 360 or similar. 

Soft Skills:

  • Communication: Excellent verbal and written communication skills. 
  • Collaboration: Ability to work collaboratively in a cross-functional team environment. 
  • Writing Skills: Excellent writing and editing skills with a keen eye for detail. 
  • Adaptability: Comfortable working in a fast-paced environment and adapting to changing priorities. 

Skan is a cognitive technology start-up redefining business process discovery to empower large enterprises to uncover, untangle, and unleash their business processes.

Skan’s vision is to be the foundation for operational intelligence and the fabric of the future of work.

We are assembling a team of iconoclasts and innovators who thrive in a collegial and collaborative environment. If you are interested in working on an AI-powered platform and redefine business process discovery and management, join us in our journey. Our headquarters are in San Jose, CA, and a development center in India. In cases of exceptional talent, we remote-friendly, and happy to speak to talent anywhere in the world.