Job Description

Turkeyana was established in 2012 in Istanbul-Turkey, and it is engaged strongly in Hair Transplant, Plastic Surgery and Cosmetic Dentistry aiming for Excellency, we took our first steps by choose the best hospitals to work with, which are equipped with the latest medical technologies alongside with the best-experienced medical team and doctors. Turkeyana Clinic vows to achieve the best results for their patients to reach their expectations and provide an exceptional medical care. Our patients’ satisfaction was, is and always will be our priority.

Turkeyana Clinic is looking for a International Patient Relation Specialists/Translators who will join international team of Turkeyana Clinic in Istanbul. 

• Assisting patients during their appointments,
• Translating necessary information to patients and doctors,
• Passing the required information clearly to the patients about their treatment,
• Ensuring that the patient is informed about the whole process,
• To be in contact with the necessary staff and units to solve the problems related to the treatment processes of the patients,
• Guiding patients throughout their stay in Turkey.

Requirements

• Bachelor’s degree in Business Administration, Health Administration, Behavioral Science or an appropriate discipline,
• Minimum 1 - 2 years demonstrated experience in Patient Relations, customer service or health care role in a health care setting,
• Advanced level of English or native German/Spanish/Italian or French language,
• Advanced negotiation skills,
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers,
• Ability to communicate with patients in a confidential, professional manner using tact and diplomacy,
• Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment,
• Good listener and explains clearly with confidence and friendliness,
• Ability to maintain a professional demeanor in stressful or difficult situations.