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Manager, Technical Writing


$70,000 - $120,000 / year
Apply before: May 10, 2024
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  • Date posted
    March 11, 2024
  • Location
    Remote (Canada)
  • Salary
    $70,000 - $120,000 / year
  • Apply before
    May 10, 2024
  • Career Level

Job Description

Over 100,000 businesses and millions of people use 1Password to protect their most important information, and we believe those people – and the companies they work for – shouldn’t have to choose between security and productivity. We see security as a human challenge, rather than a technological one. It’s hard work, but our mission has always been to ease the tension between security and convenience and help people navigate the digital world without fear or friction. Human-centric security is part of our DNA, but human-centricity is also the backbone of our culture. We encourage big ideas and new ways of working that help us to make the online world a safer place for everyone.

We are looking for an expert technical writer and strong people leader to power the next phase of growth at 1Password. As the Technical Writing Manager, you will lead a technical writing team that is passionate about explaining complex concepts simply for our millions of users. We follow a Git-based, docs-as-code workflow. A successful leader in this role can be a thought partner across 1Password, inspire and grow the current 5-person team, and can bring a vision to life.

You will directly chart our next phase of how we educate users while continuing to develop into a strong communications leader. We’re growing, and we are looking for someone passionate about joining a dynamic, global team of security, product, and content writers that value you for you.

This is a Remote opportunity within Canada and the US.

What we’re looking for

  • A leader-coach who wants to grow leadership skills while being hands-on in a scaling environment (70% management, 30% contributor)

  • A naturally curious and highly motivated individual to jump in, oversee our many technical and support articles that customers use today, and evolve what and how we write

  • Bachelor’s degree or equivalent and 5+ years of writing web application, software, or developer tooling documentation and 3+ years leading content or technical writing teams

  • Nice to have: API content experience, fluency reading and writing several programming languages, DocOps experience

  • Expert writing and editing skills. You relish learning and explaining new technical concepts or practices in an accurate, concise, and compelling way

  • Strong strategic planning experience and a passion for using metrics to measure success

  • Can easily form deep relationships with business and technical partners

  • Able to empower engineers to write their own high-quality internal documentation 

  • Experience managing content translation and localization processes

  • Have a strong vision and can lead strategic initiatives to evolve our technical documentation, support sites, and how we engage and educate users

  • Ready to structure and guide the team so they proactively identify writing opportunities, collaborate cross-functionally, and deliver high-quality documentation 

  • Caring people leader that manages, mentors, and also advocates for the team’s wellbeing, growth, and knowledge sharing

  • Views mentoring and feedback as essential to team and personal development

  • Strong ability to collaborate with leaders in Engineering, Design, UX Research, Customer Support, and more on how customers experience and understand our products

  • Own our writing and style guide standards, how we organize and architect content systems, and the tools we use for our technical writing craft

  • Eager to experiment with new ways to write that inspires internal users and our customers

  • Fosters a data-driven culture that uses metrics and qualitative insights to guide what and how we write

  • Able to lead in a rapidly-scaling, remote-first environment

What you can expect

  • A management role with significant growth opportunity, both as a people leader and to shape the future of content at 1Password

  • Lead the hiring and growth of our technical writing team, including how to balance projects and priorities as the team scales – if you can dream it, let’s do it

  • Own the strategy, roadmap, and goals for Technical Writing as well as communicating the team’s strategy and decisions

  • Drive technical writing and documentation projects as a trusted partner to teams throughout 1Password

  • Lead by example and inspire others to be documentation champions

  • Grow as a people and communications leader. This role will work regularly and directly with leadership and customers 

  • Embrace and contribute to our diversity of perspectives, ideas, backgrounds, and strengths

What we offer

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top up programs

> 👟 Wellness spending account

> 🏝 Generous PTO policy 

> 💖 Company-wide wellness days off scheduled throughout the year 

> 🧠 Complimentary Headspace membership

> 🩺 Comprehensive health coverage

 Growth and future 

> 📈 Employee stock option program for all full time employees 

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions 

> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community

> 🤝 Paid volunteer days 

> 🌎 Employee-led DEI&B programs and ERGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are being considered for a role at AgileBits, Inc. (dba 1Password, 1Password, we, us, or our), your information is stored in Lever, in accordance with Lever’s Service Privacy Notice. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.

Candidates may also optionally choose to self-identify their race/ethnicity, gender identity, sexual orientation, age, and disability. These answers will help us evaluate our diversity and belonging efforts. You do not have to answer these questions—your answers will not be linked to your name or job application, will not be visible to the hiring manager reviewing your application, and will in no way affect your job application. If you have any questions about the collection or use of this information, please contact [[email protected]].

When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how we use or process your information, or if you would like to ask to access, correct, or delete your information, please contact our privacy team at [[email protected]] or through 1Password Support.