Job Description

You core responsibilities will include:

• Work as part of a team during Projects to create or update documentation around key changes
• Proactively review and maintain expired documentation
• Creates "How To" documentation around technical processes for others to routinely follow
• Proactively monitors how much time others spend on routine tasks following documentation and intervene as required to constantly improve efficiency
• Provides suggestions to improve the documentation system and/or performs the work to improve the system yourself
• Works with and communicates changes to the Pod Leadership Team

Requirements

The skills we would like you to have include:

• Technical ability (Level 2+ skillset preferably)
• Needs to be able to discuss, understand and document technical changes made by others
• Strong comprehension of technical domains (for example, Windows infrastructure, networks and cloud)
• Needs to be able to create and test "How To" guides for others to follow
• Outstanding written communication skills and attention to detail
• Excellent English (as the documentation you will create is often used by clients and staff in ANZ)
• Ability to work to a budget and deadline
• Ability to own and drive tasks to completion
• Confident in dealing with highly technical people across all departments
• Previous experience in an MSP environment or similar is desirable but not required
• Experience working in an Australian company is desirable but not required
• Willing to work when in the office in Ortigas, Pasig City Office

Benefits

The reasons you should work at First Focus include:

• 25 days paid days leave annually*
• Training Day per month*
• HMO from the first day of your employment
• Fantastic office environment
• Addition of one (1) more dependent (e.g., your spouse) to the Company's HMO policy which includes Medical coverage plus dental benefits package the first day of your employment
• Employee Referral Program (Php 20,000)
• Employee MVP Award (Php 10,000)
• Social events, End of Financial Year and Christmas
• All government mandated benefits including 13th month pay
• Hybrid work set-up.