First Focus is hiringDocument Writer

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Job Description

You core responsibilities will include:

  • Work as part of a team during Projects to create or update documentation around key changes
  • Proactively review and maintain expired documentation
  • Creates "How To" documentation around technical processes for others to routinely follow
  • Proactively monitors how much time others spend on routine tasks following documentation and intervene as required to constantly improve efficiency
  • Provides suggestions to improve the documentation system and/or performs the work to improve the system yourself
  • Works with and communicates changes to the Pod Leadership Team


The skills we would like you to have include:

  • Technical ability (Level 2+ skillset preferably)
  • Needs to be able to discuss, understand and document technical changes made by others
  • Strong comprehension of technical domains (for example, Windows infrastructure, networks and cloud)
  • Needs to be able to create and test "How To" guides for others to follow
  • Outstanding written communication skills and attention to detail
  • Excellent English (as the documentation you will create is often used by clients and staff in ANZ)
  • Ability to work to a budget and deadline
  • Ability to own and drive tasks to completion
  • Confident in dealing with highly technical people across all departments
  • Previous experience in an MSP environment or similar is desirable but not required
  • Experience working in an Australian company is desirable but not required
  • Willing to work when in the office in Ortigas, Pasig City Office


The reasons you should work at First Focus include:

  • 25 days paid days leave annually*
  • Training Day per month*
  • HMO from the first day of your employment
  • Fantastic office environment
  • Addition of one (1) more dependent (e.g., your spouse) to the Company's HMO policy which includes Medical coverage plus dental benefits package the first day of your employment
  • Employee Referral Program (Php 20,000)
  • Employee MVP Award (Php 10,000)
  • Social events, End of Financial Year and Christmas
  • All government mandated benefits including 13th month pay
  • Hybrid work set-up.
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