
First Focus is hiringDocument Writer
- LevelMid-Level
- TypeFull-Time
- CategoryOther
- Job locationMetro Manila, Philippines
- Date postedMarch 3
- ExpiresMay 3 (in 41 days)
- PayNot specified
Job Description
You core responsibilities will include:
- Work as part of a team during Projects to create or update documentation around key changes
- Proactively review and maintain expired documentation
- Creates "How To" documentation around technical processes for others to routinely follow
- Proactively monitors how much time others spend on routine tasks following documentation and intervene as required to constantly improve efficiency
- Provides suggestions to improve the documentation system and/or performs the work to improve the system yourself
- Works with and communicates changes to the Pod Leadership Team
Requirements
The skills we would like you to have include:
- Technical ability (Level 2+ skillset preferably)
- Needs to be able to discuss, understand and document technical changes made by others
- Strong comprehension of technical domains (for example, Windows infrastructure, networks and cloud)
- Needs to be able to create and test "How To" guides for others to follow
- Outstanding written communication skills and attention to detail
- Excellent English (as the documentation you will create is often used by clients and staff in ANZ)
- Ability to work to a budget and deadline
- Ability to own and drive tasks to completion
- Confident in dealing with highly technical people across all departments
- Previous experience in an MSP environment or similar is desirable but not required
- Experience working in an Australian company is desirable but not required
- Willing to work when in the office in Ortigas, Pasig City Office
Benefits
The reasons you should work at First Focus include:
- 25 days paid days leave annually*
- Training Day per month*
- HMO from the first day of your employment
- Fantastic office environment
- Addition of one (1) more dependent (e.g., your spouse) to the Company's HMO policy which includes Medical coverage plus dental benefits package the first day of your employment
- Employee Referral Program (Php 20,000)
- Employee MVP Award (Php 10,000)
- Social events, End of Financial Year and Christmas
- All government mandated benefits including 13th month pay
- Hybrid work set-up.