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Apply before: June 1, 2024
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  • Date posted
    May 2, 2024
  • Location
    Remote (US)
  • Apply before
    June 1, 2024
  • Career Level
    Any

Job Description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, VKore Solutions LLC, is seeking the following. Apply via Dice today!

  • Collaborate with cross-functional teams, including product managers, developers, and UX designers, to define the conversational experience strategy and goals.
  • Design conversational flows, dialogues, and user journeys for chatbots, virtual assistants, voice assistants, and other conversational interfaces.
  • Create conversational personas and character profiles that align with the brand voice and target audience.
  • Write conversational scripts and prompts that guide users through the interaction, ensuring clarity, natural language, and appropriate tone.
  • Develop conversational content, including responses, error handling, and system prompts, that is tailored to user needs and context.
  • Conduct user research and testing to gather insights on user preferences, expectations, and pain points, and iterate on the conversational design accordingly.
  • Collaborate with developers to implement and integrate the conversational design using tools, platforms, or programming languages specific to the project.
  • Continuously improve and optimize conversational interfaces based on user feedback, analytics, and industry best practices.
  • Stay updated with advancements in conversational design, natural language processing, and AI technologies, and leverage them to enhance the conversational experiences.
  • Advocate for user-centered design principles and ensure that the conversational interfaces adhere to accessibility, usability, and inclusivity standards.

Qualifications:

  • Bachelor’s degree in interaction design, user experience design, linguistics, cognitive science, or a related field. Advanced degrees are a plus.
  • Proven experience as a Conversational Designer, Conversation Designer, UX Writer, or related roles, designing conversational interfaces and dialogues.
  • Strong understanding of conversational design principles, including conversational flow, dialogue structure, user intents, and context management.
  • Proficiency in writing conversational content that is concise, clear, and tailored to the target audience.
  • Familiarity with natural language processing (NLP) concepts, intent recognition, entity extraction, and dialogue management.
  • Experience with conversational design tools and platforms, such as Botmock, Dialogflow, or IBM Watson Assistant.
  • Ability to collaborate effectively with cross-functional teams and translate user needs into conversational experiences.
  • Excellent communication skills, both written and verbal, to effectively articulate design decisions and recommendations to stakeholders.
  • Strong problem-solving and analytical thinking abilities, with a passion for creating intuitive and engaging conversational interactions.
  • Portfolio showcasing conversational design projects and demonstrating your expertise in crafting conversational experiences is highly desirable.