Technical Content Writer

Who we are

Clearstream is a communication software for churches. Our web-based texting and email app is used by 6,000+ churches, including many of the largest in the U.S.

While our customer base is large, our team is small – around 14 people currently. This means you will play a vital role and have a voice. Our culture is genuinely friendly and fun, but also highly detail-oriented, and hard working. But we don’t subscribe to the ‘work until you drop’ startup mentality. We strongly believe in work/life balance. Proof is that we have 4 day work weeks year-round.

You can learn more about our team and values here – https://clearstream.io/about-clearstream

Job Details

• We’re looking for a Technical Content Writer to craft high-quality written content for our current customers and potential customers.
• This is a full-time position (4 days/week)
• Starting salary – $62,000-67,000/yr
• + 99% company-paid high-quality, premium healthcare coverage through Blue Cross Blue Shield, and 75% company-paid coverage for all dependents.
• + 100% company-paid vision, dental, and life insurance.
• + 5% matching 401(k)
• + annual Christmas bonus
• + annual performance review with salary raise.
• Start date – February/March 2025
• Where you’ll work – Our downtown Pensacola, Florida office 3 days/week, with the option to work from home 1 day per week. We’re also open to hiring a fully remote position if you’re the perfect fit.
• How much you’ll work – 4 days/week year-round (8a-5p with a 45min-1hr lunch break).

*Please include a 1-2 minute video with your application, explaining why you would be a good fit. Applications that do not include a video submission will not be considered.

What Success Looks Like For This Role

• Customer education: You will be responsible for writing content that helps our customers get more value from Clearstream:
• Technical how-to emails and blogs
• Product updates (we ship new updates and features multiple times per month).
• Email drip campaigns teaching customers how to use features they aren’t using yet.
• Customer case studies
• Technical but approachable writing style: You can learn something complex and technical and then communicate in a way that is simple and easy to understand. You should know what details are worth including and what should be left out.
• Marketing content: You work with our team to produce clear, honest, non-salesy content that will be distributed through social media and Google/Bing ad networks.
• SEO Performance: Improved search rankings and traffic for church-focused content.
• Collaboration: We’re a small, tight-knit team comprised mostly of software engineers and customer support specialists. We all work together. You’ll collaborate with different people on different teams with the goal of helping customers use Clearstream successfully for their church.
• Humble: You welcome feedback and revisions on your writing. You are willing to work through multiple drafts until it’s just right. You can expect a lot of feedback, especially in your first 6 months. Even after 6 months, you will receive feedback, but revisions should become fewer and fewer as you progress in this role.

• 3+ years working as a Technical Content Writer or similar role, at a high-level company.
• Familiarity with church culture and communication needs.
• Excellent writing skills with the ability to simplify technical concepts.
• Understanding of SaaS platforms and their applications for churches.
• Nuanced knowledge of how to write content that helps, not hurts, SEO.
• Strong organizational and multitasking skills.

The Application Process

1. Submit an application
2. If your application is considered, you’ll have an initial interview with our Director of Operations (who this position will answer to). This is typically about 30 minutes.
3. If you move forward, you’ll have a second interview with our Customer Support Manager. This role won’t answer to our CSM, but will interface with on a regular basis.
4. If you move forward, you’ll do a short writing assessment, as well as a general skills assessment test. If you take the time to do these assessments but aren’t ultimately selected for the job, we will compensate you for your time spent interviewing in the form of an emailed or physically mailed $200-400 gift card.
5. If you move forward, interview with our COO and co-founder.
6. If you move forward, we’ll send you an offer.