Sr. Technical Writer – Hybrid

Job Title: Technical Writer
Location: New York, NY
Employment Type: Full-Time

About Us:
DMV IT Service LLC is a trusted IT consulting firm, delivering tailored solutions to businesses and individuals since 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our consulting expertise spans system administration, cybersecurity, networking, and IT operations, empowering clients to achieve their technology goals. With a client-focused approach, we also offer online training and job placements to build long-term IT success.

Job Overview:
We are seeking a skilled Technical Writer to join our IT department. The ideal candidate will be responsible for creating clear, concise, and user-friendly documentation aimed at improving communication with non-technical employees. This role involves crafting various types of content, including how-to guides, instructional documents, and internal communications, to enhance employee understanding of IT processes and tools.

• Write and maintain instructional documents, how-to guides, FAQs, and email announcements.
• Create and manage content within the internal knowledge base.
• Collaborate with IT and other departments to gather information and ensure accuracy and relevance of content.
• Translate complex technical concepts into easy-to-understand language for non-technical audiences.
• Regularly review and update existing documentation to ensure it remains current and effective.
• Work with subject matter experts to ensure specialized topics are accurately and comprehensively covered.
• Review and edit content developed by other team members to ensure consistency and quality across all documentation.
• Develop and implement frameworks for organizational knowledge management and content creation.
• Utilize content management systems to organize and publish documentation effectively.

Qualifications:

• 5-15 years of proven experience as a Technical Writer, preferably within an IT department or focusing on internal communications.
• Excellent writing, editing, and proofreading skills.
• Strong ability to communicate complex technical information in an accessible manner.
• Experience in creating instructional or educational content for a non-technical audience.
• Proficiency in documentation tools and content management systems.
• Strong understanding of technology with the ability to quickly grasp technical concepts.
• Process-oriented approach with strong attention to detail and organizational skills.
• Ability to work independently and collaboratively within a team environment.
• Strong interpersonal and communication skills.